Terms of service

About these terms

These terms apply to purchases from Roam Star. By placing an order, you agree to these terms. You must be at least 18 years old or have permission from the person responsible for the payment method.

The service

Roam Star sells prepaid travel eSIM data plans and supported top-ups. Plans are data-only unless the product page expressly says otherwise. They do not normally include a telephone number, calls or SMS. Coverage, speed and availability depend on local network partners and are not guaranteed in every location.

Your device

You are responsible for checking that your device supports eSIM, is network-unlocked and is compatible with the destination and plan before ordering. Installation instructions and any activation or validity rules shown on the product page form part of your order.

Prices and payment

The total price and currency are shown before payment. Payment is processed securely by Stripe. An order is accepted when payment is confirmed and we begin supplying the eSIM or top-up. We may cancel and refund an order if a product becomes unavailable or an obvious pricing error occurred.

Digital delivery

eSIMs and installation details are delivered to the email address supplied at checkout and may also appear in your Roam Star account. You must keep QR codes, activation details and account access secure. Do not share or resell them.

Top-ups

A top-up can only be applied to an eligible eSIM. Availability depends on the original supplier package, eSIM status and network rules. A top-up adds data to the existing eSIM; it does not create a new eSIM.

Fair use

You must not use the service unlawfully, fraudulently, to interfere with networks, or for unauthorised resale. Network partners may apply fair-use rules or suspend abusive use.

Problems and refunds

Tell us promptly at hello@roamstar.net if a product is faulty, not as described or was not supplied. Our refunds policy explains the normal process. Nothing in these terms limits your statutory consumer rights.

Our responsibility

We do not exclude liability where it would be unlawful to do so, including liability for fraud or for death or personal injury caused by negligence. We are not responsible for losses that were not reasonably foreseeable, business losses from a consumer purchase, or failures caused by matters outside our reasonable control. Your mandatory consumer rights remain unaffected.

Changes and law

We may update these terms for future orders. The version in force when you order applies to that purchase. These terms are governed by the laws of England and Wales, while consumers retain any mandatory protections and rights to bring proceedings available where they live.

Contact

Questions about these terms can be sent to hello@roamstar.net.